Refun Policy

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At Exim Guild we believe in clear and transparent dealings with our participants and partners to earn their trust. We have an efficient way to refund payments in case due to a normal contingency our programs cannot be held inspite of our best efforts.
Refunds for withdrawal are dependent upon the timing by which we are notified as well as the particular program to which you have applied; the two tables below outline the deadlines for withdrawal notification and the refund amount for In-classroom, online programs and workshops.

A.In-Class room Programs

Type: All Programs
10+ Days before start of the program – Full Refund
6-10 Days before start of the program – 50% Refund
3-5 Days before start of the program – 25% Refund
3 Days before start of the program – No Refund

Withdrawals from In-classroom programs must be submitted by email at least 10 days before the program start date to receive a full refund. Due to program demand and the volume of preprogram preparation, withdrawals received 6-10days before the program start date are subject to a fee of 50 percent of the program tuition. Withdrawals received 3-5days before the program start date are subject to a fee of 50 percent of the program tuition. Withdrawal notifications received within 03 days before the program start date are not eligible for refund and are subject to full payment of the program tuition.

B.Online Programs
10+ Days before start of the program – Full Refund
2-10 Days before start of the program – 50% Refund
After start start of the program – No Refund

C. Workshops


Type: One and Two days 10+ Days before start of the program – Full Refund
6-10 Days before start of the program – 50% Refund
6 days of the program – No Refund

Substitution Requests
Substitution requests will be considered on a case-by-case basis and must be submitted by email at least one week before the program start date. In all cases, substitutions require advance approval.

While refunding payment deductible as mentioned below
• Proportion of the payment received in respect of the service tax, VAT, CST or any other local taxes, as applicable.
• Any other bank charges incurred, while receiving the fees from the student or while paying the refund, including service tax on such charges levied.

Where the company gives partial refund to a student, it will provide a statement on the method of calculation of the amount, including fees and /or charges deducted. Refund of overseas student
Refund to an overseas student, paying in foreign currency' (defined for the policy as any currency other than Indian rupees), will be done after deducting the charges as described in point 6, in addition to, foreign exchange rate difference between the date of receiving the payment and the date of payment of the refund, if company is set to incur any such foreign exchange loss due to that transaction.

Refund processing time

The refund, once approved by the branch manager and communicated to the student in writing or by an email, will be processed within 07 days of such communication. The student needs to provide proper and correct bank details, to the accounts department.